This section highlights selected experience focused on building enterprise-scale experience and insight capabilities. Rather than a chronological CV, it reflects the types of leadership roles and systems work that have shaped how insight, governance, and decision-making connect in complex organizations.
EXPERIENCE
Global Experience & Insights Leadership
Designed and led enterprise-wide listening, analytics, and governance frameworks across global organizations. Focused on embedding experience insight into executive decision-making and operating models.
Customer, Employee & Patient Experience Transformation
Built global experience programs spanning customer, patient, and employee journeys, integrating insight, analytics, and leadership accountability to support innovation and sustained outcomes.
Insight and Analytics Platform
Led the development of advanced insight capabilities, including qualitative and quantitative research, AI-enabled analysis, and executive dashboards, enabling faster and more informed decisions at scale.